These Terms & Conditions ("Terms") govern your use of the Florist Acton online shop for purchasing and arranging the delivery of flowers and related products. Please read these Terms carefully before placing your order. By using our website and making a purchase, you agree to be bound by these terms. These Terms & Conditions apply to all customers located in Acton and surrounding areas who order from our e-commerce platform.
In these Terms:
To place an order with Florist Acton, you must be at least 18 years of age and able to enter into legally binding contracts. If you are ordering for a business or an organisation, you confirm that you have the necessary authority to do so.
Our online order process is designed to be simple and clear. Here is how it works:
All prices displayed on our website are inclusive of VAT (where applicable). Delivery charges, if any, will be clearly indicated during checkout before payment is finalised.
We accept a variety of secure payment methods online, including credit and debit cards. Full payment is required at the time of order. Orders are not processed for delivery until we have received cleared payment. By ordering, you confirm that the card or payment method used is your own or that you have authority to use it.
If we are unable to process your payment, your order will not be accepted. We reserve the right to cancel your order if payment information is incorrect, unauthorised, or if payment is declined for any reason.
Our products are subject to availability. While we strive to supply the exact flower arrangement, occasions may arise where particular stems, colours, or additional items are unavailable due to seasonal variations or supply issues. In these cases, we reserve the right to substitute with similar items of equal or greater value, while maintaining the style and quality of your selection. We will make reasonable efforts to notify you of any significant substitutions, although, due to the perishable nature of flowers and time constraints, this is not always possible.
We offer local flower delivery throughout Acton and neighbouring areas. Delivery availability, charges, and timescales are shown at checkout and depend on the recipient’s address.
While we always aim to deliver on your chosen date, precise delivery times are not guaranteed, especially during busy periods (e.g., Valentine’s Day, Mother’s Day, Christmas). Our delivery service typically operates Monday to Saturday; delivery is not usually available on Sundays or public holidays, except by special arrangement.
You are responsible for ensuring the delivery details provided are correct. We are not liable for failed deliveries or delays caused by incorrect or incomplete address information. In cases where delivery cannot be made (e.g., no answer at the address), we will attempt to leave the flowers with a neighbour or in a safe place, or leave a delivery notification to arrange collection or redelivery. Additional delivery or redelivery charges may apply if the delivery cannot be completed as requested.
If you wish to cancel or amend your order, please contact us as soon as possible. Given the perishable nature of our products and rapid processing times, cancellations or amendments may only be possible if your order has not yet begun preparation or been dispatched for delivery.
If your request is received before we have started preparing your order, we will issue a full refund using your original method of payment. If the order is already in preparation or out for delivery, we regret that cancellations and amendments, including changes to delivery address, recipient or product selection, will not be possible and a refund will not be available.
You have certain statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online purchases. Please be aware that fresh flowers and perishable goods are exempt from the standard right to cancel, as under these regulations.
Due to the perishable nature of our products, we are only able to accept returns or give refunds where the product is faulty, damaged, or does not match your order. If you are unsatisfied with your delivery for any reason, please contact us within 24 hours of receipt with details and, if possible, photographic evidence. We may request the return of the product for quality inspection. If your complaint is upheld, we will offer a suitable remedy, which may include a replacement or a full or partial refund.
Refunds, where offered and agreed, will only be applied to the payment method used to place the order and may take up to five working days to process, depending on your bank or card issuer’s policies.
To ensure your flowers are enjoyed at their best, please follow any care instructions provided at delivery or listed on our website. Flowers are natural, perishable items, and their lifespan depends upon care provided, room conditions, and environment. We shall not be liable for diminished product quality or longevity caused by improper care after delivery.
We will do our best to ensure our products reach you or your recipient in perfect condition and as described. However, our liability is limited as follows:
All intellectual property, trademarks, logos, photography, and content on the Florist Acton website remain our property or our licensors’ property. You may not use, reproduce, or copy any content or images from our website without our express written permission.
We are committed to protecting your personal data in accordance with UK data protection law. We will only use your personal information to process orders, deliver products, and provide customer service. For further details, please refer to our Privacy Policy, available on our website.
We may update or amend these Terms from time to time to comply with legal requirements or to reflect changes in our procedures. The most current version will always be published on our website and will apply to orders placed after its publication. We encourage you to review our Terms periodically to ensure you understand them.
These Terms & Conditions and any contract arising from placing an order with us are governed by the law of England and Wales. Any disputes arising in connection with these Terms or any order shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable by a court, this shall not affect the validity of the remaining provisions, which shall remain in full force.
If you have any questions or concerns regarding these Terms, please contact us using the contact form or details provided on our website.
Thank you for choosing Florist Acton for your online flower delivery needs! These terms are effective for all customers ordering for Acton and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Acton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Acton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
