At Florist Acton, we are committed to delivering exquisite, freshly-arranged flowers to households and businesses in Acton and the surrounding areas. As a trusted local Acton florist, customer satisfaction is at the very heart of our service. Please find below our clear and simple policies regarding returns, refunds, and complaints – all crafted to reassure you of our fresh flowers guarantee for every order.
We pride ourselves on offering only the freshest blooms, carefully sourced and arranged each day. Every bouquet is inspected by our expert florists before leaving our shop to ensure it meets our strict standards. Florist Acton guarantees that your flowers will be fresh and beautiful upon arrival, giving you lasting enjoyment.
In the rare event your flowers arrive damaged or not up to our usual standard, we apologise for any inconvenience caused. We ask that you notify us as soon as possible—preferably within 24 hours of receiving your delivery. Please keep the flowers in their original packaging and, if possible, supply a photograph of the issue to assist us in quickly resolving your concern. Your satisfaction is our priority, and we will review every case promptly.
We guarantee that your flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to our simple flower care instructions. These tips are included with every order to help you get the most from your arrangement. Should your flowers wilt significantly before this period despite correct care, please let us know within this freshness window so we can investigate and offer a solution.
Should your order arrive damaged, or should the flowers not last within the freshness window, we offer two resolution options:
Our friendly team will discuss the available options with you and ensure your issue is handled swiftly and to your satisfaction.
If you wish to make a complaint or have feedback regarding our service, please contact us with details of your concern. Each complaint is taken seriously and investigated thoroughly by our management team. We aim to respond to all complaints within two working days, keeping you informed throughout the process and working towards a fair and positive resolution.
Florist Acton is proud to serve our community, delivering fresh flowers daily to local households and businesses. Your satisfaction is not just our policy—it is our promise. Thank you for trusting us with your special moments. Should you ever need support with your order, our dedicated team is ready to help and uphold our fresh flowers guarantee for Acton and beyond.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
